University Purchasing Policy (June 2009)

Purchase of Computers and Related Supplies

With respect to the purchase of computers, computer components, printers and other related supplies: If the University's Computer Purchasing Centre (CPC) can provide the required items, then the items may be purchased directly from CPC without obtaining alternate price quotations (as CPC has already performed this function). However, if the purchaser wishes to obtain his/her own price quotations with respect to one of these items, or, if the system configuration required is not available from CPC, then one of the required three price quotations must be obtained from the Computer Purchasing Centre.

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Product Return Policies

Opened merchandise/broken seals/open license agreements are non-refundable.

Defective items returned within 10 days will be handled in accordance with individual manufacturer policies.

A 15% restocking charge will apply to non-defective, unopened merchandise if it is not a commonly stocked item.

Returns must occur within 10 working days of purchase, accompanied by receipt. Prior approval must be obtained.

If payment is made by cheque, Interac or cash, no refund will be processed until 5 working days after original purchase to facilitate processing.

Servicing Products

All new hardware available at the CPC comes with a manufacturer-limited warranty. Some items are serviced on campus. Local service providers service other warranties. Please contact the CPC for specific details.

Accepted Methods of Payment

Payments can be made by Interac, Visa or Mastercard, or personal cheque (Payable to Memorial University - two pieces of ID required). The CPC can sell items to education individuals only; therefore business credit cards, cheque's, or Interac cards will not be accepted.

If you require any additional information on accepted methods of payment, feel free to contact us.

Pricing

We do our best to provide you with the most up-to-date and accurate information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our web site.